Developer Support and QA Engineers.

note

We're currently on a Hiring Freeze and only open to very specific roles. You're still welcome to apply, but we might take a while to respond!

About the role

Supabase is hiring Developer Support and QA Engineers.

Responsibilities

  • Creating test cases and improving test coverage.
  • Monitoring Github issues, discussions, twitter, email, and other feedback channels.
  • Providing initial responses to all support cases.
  • Triaging support cases. Including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
  • Establishing key support metrics and identifying how best to measure them.
  • Establishing a workflow to reduce 'time to response' and 'time to fix' that can scale to multiple team members.
  • Identifying where internal tooling might be developed or obtained to improve support efficiency.

For the right candidate, additional responsibilities may include:

  • Working with the Founders to construct and execute on a hiring plan to grow the support team.

Requirements

  • Familiar with popular JavaScript frameworks (React, Vue, Svelte) and Node.js.
  • Experience working with GitHub source code management, and CI/CD tools.
  • Familiar with Postgres and Golang is a plus.

About Supabase

Supabase is an open source Firebase alternative. We're backed by Y Combinator, Mozilla, Coatue, and a bunch of amazing developers.

Supabase is a platform which makes it incredibly easy to build and scale your projects.

About the team

  • 100% remote. Work anywhere in the world. No location-based adjustment to your salary.
  • Autonomous work. We work collaboratively on projects, but you set your own pace.
  • We're a startup. It's unstructured.
  • Collectively founded more than a dozen venture-backed companies.
  • More than 10 different nationalities.
  • We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".
  • We "dogfood" everything. If you use it in your project, we use it in Supabase.

Apply

Apply for this role using our online form.

Process

  • We hire in batches, but accept applications on a rolling basis, so now is always a good time to apply :)
  • The entire process is fully remote and all communication will happen over email or via video chat.
  • Once you've submitted your application, the team will review your submission, and may reach out for a short screening interview over video call.
  • If you pass the screen you will be invited to up to four follow up interviews. The calls:
    • usually take between 20-45 minutes each depending on the interviewer
    • are all 1:1
    • will be with both founders, a member of either the growth or engineering team (depending on the role), and usually one other person from your immediate team or function.
  • Once the interviews are over, the team will meet to discuss several roles and candidates and may:
    • ask one or two follow-up questions over email or a quick call
    • go directly to making an offer

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