Support Engineers.

About the role

Supabase is hiring Developer Support Engineers.

Responsibilities

  • Providing initial responses to all support cases.
  • Triaging support cases. Including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
  • Monitoring Github issues, discussions, twitter, email, and other feedback channels.
  • Creating test cases and improving test coverage, if you have experience with testing.

For the right candidate, additional responsibilities may include:

  • Establishing a workflow to reduce 'time to response' and 'time to fix' that can scale to multiple team members.
  • Identifying where internal tooling might be developed or obtained to improve support efficiency.
  • Establishing key support metrics and identifying how best to measure them.
  • Working with the Founders to construct and execute on a hiring plan to grow the support team.

Requirements

  • 1+ year tech experience.
  • Familiar with popular JavaScript frameworks (React, Vue, Svelte) and Node.js.
  • Experience working with GitHub source code management, and CI/CD tools.

Nice to have

  • Experience writing tests
  • Familiar with Postgres and Golang is a plus.

Timezones

  • We're looking for global coverage, in particular the US, European and APAC timezone.

Four day work week

This role is optionally a four-day workweek if you are interested in working from Friday to Monday. We can also discuss a shorter (pro-rated) week. In particular we would like to hire people who would be willing to work on weekends (or at least one of the days (Saturday or Sunday).

About Supabase

Supabase is an open source Firebase alternative. We're backed by Y Combinator, Mozilla, Coatue, and a bunch of amazing developers.

Supabase is a platform which makes it incredibly easy to build and scale your projects.

About the team

  • 100% remote. Work anywhere in the world. No location-based adjustment to your salary.
  • Autonomous work. We work collaboratively on projects, but you set your own pace.
  • We're a startup. It's unstructured.
  • Collectively founded more than a dozen venture-backed companies.
  • More than 10 different nationalities.
  • We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".
  • We "dogfood" everything. If you use it in your project, we use it in Supabase.

Apply

Apply for this role using our online form.

Process

  • We hire in batches, but accept applications on a rolling basis, so now is always a good time to apply :)
  • The entire process is fully remote and all communication will happen over email or via video chat.
  • Once you've submitted your application, the team will review your submission, and may reach out for a short screening interview over video call.
  • If you pass the screen you will be invited to up to four follow up interviews. The calls:
    • usually take between 20-45 minutes each depending on the interviewer
    • are all 1:1
    • will be with both founders, a member of either the growth or engineering team (depending on the role), and usually one other person from your immediate team or function.
  • Once the interviews are over, the team will meet to discuss several roles and candidates and may:
    • ask one or two follow-up questions over email or a quick call
    • go directly to making an offer

All roles

Ex-Founders

Create your own role.

Data Engineers

Develop insights with the Growth Team.

Growth Marketer

Get our tools in front of the next billion developers.

Auth Engineers

Develop and Maintain our Auth Products.

Postgres Experts

Go deep on Postgres internals and extensions.

Technical Writers

Take the lead on our internal and external written communications

Cloud Platform Engineers and SRE's

Build our cloud platform.

Developer Advocates and Community Managers

Get more developers interested in Postgres and Supabase.

Support Engineers

Build internal tooling, automated tests, and support processes.

Full-stack Engineers

Build our Dashboard, tools, and tests.

Technical recruiter

Take the lead on our technical recruitment.

Developer Success Engineer

Build the easiest database platform in the world.